Privacy Policy

Last Updated: December 13, 2024

1. Information We Collect

1.1 Account Information

When you create an account, we collect your email address, name, and subscription tier information.

1.2 Project Data

We store your AR project data, measurements, 3D models, and CAD exports to provide our services. This data is associated with your account and accessible only to you.

1.3 Usage Analytics

We collect anonymized usage statistics to improve our app, including feature usage, error reports, and performance metrics.

1.4 AI Conversation Data

AI chat sessions and messages are stored to provide continuous support and improve our AI assistance capabilities.

2. How We Use Your Information

• Provide and maintain SiteViewXR services
• Process payments and manage subscriptions
• Provide customer support and AI assistance
• Improve our app and develop new features
• Send important service notifications
• Comply with legal obligations

3. Information Sharing

We do not sell, rent, or share your personal information with third parties except:

• Service Providers: Trusted partners who help us operate our services (Supabase, Cloudflare, payment processors)
• Partner Stores: When you make purchases through our platform, relevant order information is shared with the fulfilling partner
• Legal Requirements: When required by law or to protect our rights and users
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures including:

• Encryption in transit and at rest
• Row-level security (RLS) policies
• Regular security audits and monitoring
• Access controls and authentication

5. Data Retention

We retain your data as long as your account is active or as needed to provide services. Project data and exports are retained according to your subscription tier's data retention policy.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Delete your account and associated data
• Export your project data
• Opt-out of marketing communications

7. Children's Privacy

SiteViewXR is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.

8. International Data Transfers

Your data may be processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

9. California Privacy Rights

California residents have additional rights under CCPA, including the right to know what personal information we collect and the right to opt-out of the sale of personal information.

10. Cookies and Tracking

We use essential cookies for app functionality and analytics cookies to understand usage patterns. You can control cookie preferences in your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or app notification.

12. Contact Us

For privacy-related questions or requests, contact us at:

Email: [email protected]